Bookings & services

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You can easily proceed to a bank transfer. We will ask you for a credit card number upon arrival to guarantee the extras should you have some.
You can contact our reservation service, who will suggest you the best package adapted to your needs and wishes.
Depending on the rate level, you may cancel or amend your reservation without penalty until 6pm on the scheduled arrival day. Do not hesitate to contact our bookings department per mail (This email address is being protected from spambots. You need JavaScript enabled to view it.) or by dialing +33 556 90 16 16.
Please contact us for more information: click here
As member of the MGallery Collection by Sofitel, the hotel will credit points on your card at each stay. You will also benefit from all the exclusive advantages offered by your card.
Tip: Please do not hesitate to communicate your loyalty card number and status level at the booking.
Check in is at 4 PM. However you can arrive earlier at the Burdigala hotel and we will take care of your luggage. The entire reception team will be at your disposal for any tourist information.
The check out time is normally 12 am (noon), however and according to availabilities, we will be delighted to offer you a late check out. If you leave the hotel later, we will store your luggage in our cloakroom.
Please do not forget to keep our front office informed about your scheduled arrival time; our staff is available 24h/24.
We do accept small dogs. The fees are 12.00 € daily
Tip: do not forget to inform our front office that you are travelling with your pet.
Breakfast : 6:30 am to 10:30 am (weekend, public holidays, school holidays: from 7 am to 11 am)
Lunch: from 12 am to 1:30 pm
Dinner: 7 pm to 9:30 pm
Yes our bar has a covered and private terrace.
Yes room service is available 24h/24, the menu is available in the bedroom directory.  You can order directly from your bedroom by calling the reception.
We do not have gym facilities in the hotel, but have a partnership with a fitness center (brand KEEP COOL), located at walking distance from the hotel (5mn.).  Access fees are 10.00 € per person. Of course you can take a towel in your bathroom.
Tip: Our front office will handle you the access card and charge the fees on your bedroom.
We do not have a spa in the hotel but work with a spa, The SPA MOZAIK, located 50m away from the hotel door. They propose a very original global beauty concept offering, face and body treatments and hairdresser.
Tip: You can get more information on their website www.spamozaik.com. Our front office can also contact them to make an appointment for you.
The Wi-Fi is unlimited and free in the entire hotel. We will explain the very simple connection procedure when check in. Our bedrooms and meeting facilities are also equipped with RJ45 plugs and you can borrow a wire at the front desk.